Refund policy

Effective Date: August 1, 2026

At Nespark, we want you to be completely satisfied with your purchase. This Return, Refund & Exchange Policy applies strictly to physical products purchased directly from Nespark and shipped within the United States.

Return Window

We accept return and refund requests within 30 calendar days from the date your tracking information confirms delivery. Requests submitted after 30 days cannot be processed.

Return Eligibility & Item Condition

To qualify for a standard return or exchange, items must meet the following criteria:

  • Condition: Items must be unused, unworn, and in original condition.
  • Packaging: Items must be in their original packaging with all included tags, accessories, and components.
  • Proof of Purchase: You must provide your order number and the email address associated with the purchase.

How to Initiate a Return

All physical returns must be sent by mail. We do not offer in-store drop-offs. Please do not mail items back without contacting us first.

  1. Email customer support at vaneejewels65@gmail.com with your order number, full name, product name, and reason for return.
  2. Once approved, you will receive instructions on where to send your package.
  3. Package the item securely and mail it to our authorized location:

Nespark Return Department 12610 14th Ave SW Burien, WA 98146 United States

Return Shipping & Fees

  • Return Shipping Cost: Customers are responsible for paying their own return shipping costs for change-of-mind returns. We strongly recommend using a trackable shipping service, as Nespark is not responsible for items lost or damaged in transit.
  • Restocking Fee: We charge $0.00 in restocking fees ($0 restocking fee).

Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please notify us within 30 days of delivery at vaneejewels65@gmail.com with photos of the item and package. We will provide a prepaid return label and issue a full replacement, exchange, or refund at no extra cost to you.

Exchanges

If you wish to exchange an item for a different size or color, initiate a standard return process. Once approved and received, we will send out the replacement item subject to inventory availability.

Refund Processing Time

Once your return is received and inspected at our facility, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 10 business days back to your original payment method.
  • Please note that your bank or credit card company may require additional processing time (typically 3–5 business days) to post the funds to your account.

Order Cancellations

Physical orders may be canceled prior to shipment. Once an order has been handed over to the shipping carrier, it cannot be canceled; you may instead request a return once the package arrives.

Contact Us

For any questions regarding our return and refund process, please reach out to us:

  • Brand Name: Nespark
  • Email: vaneejewels65@gmail.com
  • Phone: +1 623-562-9513
  • Business Address: 12610 14th Ave SW, Burien, WA 98146, United States
  • Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST